Shipping policy

Shipping Policy

Thank you for shopping with Borgata Studios ! We aim to deliver your orders as quickly and efficiently as possible. Please read our shipping policy below to understand our process and help you plan accordingly.

1. Order Processing Time

All orders are processed within 1-3 business days from the time of purchase. Please note that business days exclude weekends and holidays. Orders placed on weekends or holidays will begin processing on the next business day.

If there is a delay in processing your order, we will notify you via email as soon as possible.

2. Shipping Rates & Delivery Time

Shipping rates and delivery times depend on your location and the shipping method selected at checkout. The available shipping options are as follows:

  • Standard Shipping: Estimated delivery time of 5-7 business days .

  • Expedited Shipping: Estimated delivery time of 2-3 business days.

  • Overnight Shipping: Available for certain locations (please check at checkout for availability) with an estimated delivery time of 1 business day.

Shipping rates are calculated based on your order’s size, weight, and shipping destination. You will see the final shipping cost during checkout.

3. International Shipping

We currently offer international shipping to the following countries: [List the countries you ship to]. International shipping times can vary, but typically it takes 7-21 business days depending on the destination. Additional customs fees and taxes may apply, and these are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment. You can use this number to track your order on the shipping carrier's website.

If you have any issues with tracking or have not received your order after the expected delivery date, please contact us, and we will assist you.

5. Missing or Lost Packages

[Your Brand Name] is not responsible for lost or stolen packages once they have been delivered. However, if your package does not arrive within the expected timeframe, please reach out to our customer service team, and we will do our best to resolve the issue.

6. Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

7. Shipping Restrictions

We currently do not ship to [list any countries or regions that are excluded]. Please check back later as we are working on expanding our shipping options!

8. Shipping Notifications

By providing your email address at checkout, you consent to receive shipping updates, order status notifications, and tracking information from Borgata Studios.